Active Service Hardware Warranty
Routers purchased directly from AK Aurora Access may be covered by active-service hardware warranty review while the associated subscription remains active and the account is in good standing.
Exclusions may include loss, theft, intentional damage, misuse, unauthorized modification, unsupported firmware changes, improper power supplies, unapproved PoE equipment, power surge, liquid damage, fire, extreme environmental exposure, physical damage, customer/third-party damage, customer-provided modem or internet failure, cabling/switch failure, power-source failure, and underlying internet failure.