Active Service Hardware Warranty

Active Service Hardware Warranty

Routers purchased directly from AK Aurora Access are covered by an active-service hardware warranty for as long as the associated AK Aurora Access subscription remains active and the account is in good standing.

If a router malfunctions or becomes inoperable because of a qualifying internal hardware failure, the customer may request a replacement device. AK Aurora Access will provide a replacement router configured for the customer’s account and service location after administrator review and approval.

Exclusions include loss, theft, intentional damage, misuse, unauthorized modification, unsupported firmware changes, improper power supplies, unapproved PoE equipment, power surge, liquid damage, fire, extreme environmental exposure, physical damage, customer or third-party damage, customer-provided modem failure, Starlink equipment failure, cellular equipment failure, access-point failure, cabling failure, switch failure, PoE splitter damage unless separately covered, customer power-source failure, and underlying internet failure.

Standard replacement shipping is included for approved qualifying warranty replacements. Expedited replacement shipping may be charged at cost unless waived by an administrator. Remote Alaska delivery times are not guaranteed. Replacement devices may be new, refurbished, or functionally equivalent. Return of the failed router may be required when disclosed.