Refund / Payment Policy
Guest access may be free, complimentary, voucher/PIN-based, front-desk/manual, room/reservation included, or optionally purchased online through a configured payment provider. Customers choose plan prices and are responsible for taxes, guest communications, refunds, chargebacks, duplicate charge handling, and payment disputes unless a written agreement says otherwise.
AK Aurora does not promise refunds outside the workflow and policy configured by the customer or payment provider. Processor fees, failed payments, duplicate charges, reversals, chargebacks, and provider outages may be controlled by the payment processor. Live payments remain disabled unless AK Aurora expressly enables a production payment configuration.
AK Aurora platform fees, monthly managed-service charges, setup fees, equipment charges, support charges, and customer guest Wi‑Fi sales are separate categories unless a written agreement combines them.
Equipment sales, rentals, leases, returns, deposits, replacement charges, loss/damage charges, and purchase options are separate from guest Wi‑Fi sales unless an accepted equipment or managed-service agreement says otherwise.