Privacy Policy
AK Aurora Access collects and processes information actually used by the platform, including customer account information, customer users, site/location information, router identifiers, router telemetry, heartbeat timestamps, connectivity status, configuration state, Wi‑Fi client/device identifiers where reported, captive session timestamps, voucher/PIN issuance and redemption records, guest-submitted captive portal data, support records, audit/security events, cookies/session/authentication data, IP addresses where logged, public/WAN metadata, customer branding/contact display information, and payment metadata received from connected payment providers.
Payment card data is processed by the configured payment provider. AK Aurora Access does not intentionally store full payment card numbers, CVV values, or full card-track data. Current payment wording is provider-neutral; Square may be used in Sandbox where configured.
AK Aurora does not routinely inspect or store the content of users’ internet traffic. The platform may process limited technical and operational information necessary for providing service, authentication/access control, security, troubleshooting, abuse prevention, fraud prevention, service analytics, and legal compliance.
Traffic content is different from network/service metadata. AK Aurora may record that a router was online, a heartbeat arrived, a guest session started, an access credential was redeemed, a device was associated where reported, or usage metadata was processed if implemented; it does not store websites visited, page contents, message contents, file contents, or browsing content as part of the current platform.
Information is currently stored and processed on servers located in Germany. Data may be shared with service providers only as needed for hosting, email, payment, security, support, legal compliance, and network-management functions.
Customers and venues may configure guest data collection, marketing opt-ins, branding, access terms, pricing, and guest access methods. Customers remain responsible for their own privacy notices and lawful use of guest data they choose to collect.
Retention depends on operational, billing, troubleshooting, fraud-prevention, support, legal, and security needs. Legal/privacy requests should be sent through the published business contact channel.