Terms of Service
AK Aurora Access LLC provides a hosted managed guest Wi‑Fi platform, captive portal, router management tools, support workflows, customer portal, access plans, PIN/voucher workflows, router monitoring, and related services for customers that operate participating locations, vehicles, venues, or remote sites.
Unless a separate written agreement expressly says otherwise, AK Aurora does not provide the underlying internet service. Customers are responsible for their ISP, Starlink, cellular, cable/fiber, DSL, modem, upstream account, bandwidth, data caps, power, cabling, local network conditions, and outages caused by upstream providers or site conditions.
Customers configure guest access methods, prices, taxes, branding, staff roles, guest information collection, marketing opt‑ins, support contacts, and site-specific notices where the platform allows. Customers remain responsible for lawful use of guest data they choose to collect and for their own notices, consents, tax treatment, and guest-facing promises.
AK Aurora may remotely manage supported routers, apply software/security updates, monitor service health, maintain audit/security records, queue safe router commands, and suspend or limit access for security, abuse, nonpayment, maintenance, legal compliance, or operational reasons.
Equipment may be sold, rented, leased, loaned for a pilot, provided as a complimentary accommodation, or used internally depending on the written customer agreement. Customer obligations for payment, return, loss, damage, replacement, purchase options, and protection coverage are documented in the applicable equipment agreement and cross-referenced policies.
Service may be interrupted by maintenance, updates, router limitations, third-party providers, payment processors, Cloudflare/hosting providers, upstream internet issues, power/network failures, force majeure, customer configuration choices, misuse, pilot/experimental features, and device incompatibility. No uninterrupted or error-free service is promised.
To the extent allowed by law, AK Aurora is not liable for indirect, incidental, consequential, special, punitive, lost-profit, lost-revenue, loss-of-internet, device-incompatibility, payment-processor, customer-guest misuse, customer-provided-internet, or customer-configuration damages. Customers agree to protect AK Aurora from claims arising from customer-controlled locations, policies, guest communications, pricing/taxes, upstream internet, and misuse of the service.
These Terms are governed by Alaska law and applicable United States federal law. Alaska venue and dispute provisions should be finalized with counsel in the customer agreement.