Customer Managed Service Terms

Customer Managed Service Terms

The managed service includes hosted portal software, customer/admin tools, supported router management, monitoring, updates, access-plan/PIN workflows, branding controls, support records, and commercially reasonable assistance for active supported routers.

Customers must maintain the underlying internet connection, safe installation environment, power, cabling, physical router access, lawful guest-facing notices, staff authorization, accurate site information, and payment/provider settings. AK Aurora cannot guarantee upstream internet, venue power, guest device compatibility, weather-dependent links, or customer-provided infrastructure.

For AK Aurora-owned equipment, customers must provide reasonable physical care, return equipment when required, report loss/damage promptly, and allow remote management necessary to support the service. Sold equipment, rental equipment, lease equipment, pilot equipment, and complimentary equipment may carry different return and replacement obligations.

Experimental, pilot, Sandbox payment, and future-provider features may be limited, changed, disabled, or require additional written terms before production use.